Privacy
Policy.

Pro Skills Digital respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit our website, enroll in a program, join a session or community, contact us, or otherwise use our services.

This Policy is separate from our Terms and Conditions, which govern purchases, course access, conduct, intellectual property, refunds, disclaimers, and other service terms.

1. Scope and Who We Are

Pro Skills Digital is a Philippines-based digital skills education and training business. For personal data for which we decide the purpose and means of processing, Pro Skills Digital acts as the personal information controller.

This Policy applies to our website, forms, course and student systems, appointment booking, email and messaging, live sessions, communities, and support channels. Third-party websites and platforms have their own privacy policies.

2. Philippine Privacy Compliance

We process personal data in accordance with applicable Philippine privacy requirements, including Republic Act No. 10173, the Data Privacy Act of 2012, its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission.

We aim to follow transparency, legitimate purpose, and proportionality, and to collect only data reasonably necessary for stated and lawful purposes.

3. Personal Data We Collect

Depending on your interaction with us, we may collect:

• Identity and contact details, such as name, email address, phone number, country, or general location;
• Enrollment and account details, such as selected program, registration date, login information, attendance, progress, certificate status, and support history;
• Transaction details, such as amount, date, payment status, transaction reference, and limited billing information;
• Communications, form responses, appointment details, feedback, preferences, and support requests;
• Content you choose to provide during sessions or in communities, including voice, video, chat, screen shares, testimonials, or client-task information; and
• Technical data, such as IP address, device, browser, operating system, pages viewed, referring source, timestamps, interactions, cookies, and analytics data.

We do not intentionally request sensitive personal information unless it is necessary for a specific lawful purpose. Please do not provide unnecessary sensitive data.

4. How We Collect Data

We collect data directly from you when you submit a form, enroll, pay, book a call, create or use an account, attend training, join a community, request support, provide feedback, or communicate with us.

We may also receive data automatically from our website and systems, or from service providers involved in payments, scheduling, communications, analytics, and course delivery.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, measure traffic and engagement, understand referral sources, improve performance, support marketing where permitted, and protect against fraud or abuse.

Where required, we provide controls for non-essential cookies. You can also manage cookies through your browser, although disabling them may affect site functionality.

6. Why We Process Personal Data

We may process personal data to:

• Respond to inquiries and schedule appointments;
• Register students and manage accounts, access, attendance, progress, support, and certification records;
• Confirm and reconcile transactions;
• Deliver courses, sessions, communities, resources, reminders, and technical support;
• Personalize and improve our website, programs, support, and user experience;
• Analyze performance and understand how our services are used;
• Send service notices and, where permitted, marketing communications;
• Detect fraud, unauthorized access, misuse, and security incidents;
• Establish, exercise, or defend legal rights; and
• Comply with legal, accounting, regulatory, and recordkeeping duties.

We do not use personal data for a purpose incompatible with the reason it was collected unless permitted or required by law.

7. Bases for Processing

Depending on the circumstances, we rely on your consent, performance of a contract or steps you request before entering one, compliance with legal obligations, protection of lawful rights and interests, legitimate interests permitted by law, or another lawful basis recognized under Philippine law.

When processing is based on consent, you may withdraw it, subject to legal or operational limits and without affecting processing already lawfully performed.

8. Enrollment and Student Records

We maintain enrollment, account, attendance, progress, certificate, support, and communication records as reasonably needed to deliver and administer training, answer requests, maintain accurate business records, and protect our systems.

9. Payment Data

Payments may be handled by banks, payment gateways, e-wallets, or other financial service providers. We may receive limited transaction information, such as your name, amount, reference number, payment status, and date. We do not ask you to send full card credentials through ordinary email, chat, or community channels.

Payment providers process data under their own privacy notices and security practices.

10. Sessions, Recordings, and Communities

Live training, collaboration, or support sessions may use Zoom or similar platforms and may be recorded for education, review, support, archives, or quality improvement. A recording may capture names, profile images, voice, video, chat, screen shares, and questions. Notice may be provided through the platform or session.

You may keep your camera off and avoid displaying personal or confidential material. Content voluntarily posted in a group, session, or discussion may be visible to other authorized members. Do not share passwords, payment credentials, government identifiers, confidential client data, or information you lack authority to disclose.

11. Client Data Shared for Support

If you share client-related data when asking for help, you are responsible for having authority to do so. Whenever possible, remove or mask passwords, API keys, payment information, government identifiers, customer records, and confidential business information. Shared training environments should not be used as storage for sensitive client data.

12. Service Providers and Data Sharing

We may share personal data only as reasonably necessary with providers that support hosting, CRM and course systems, email, SMS, video conferencing, cloud storage, analytics, scheduling, payment processing, security, and related operations.

We may also disclose data when required by law or a valid legal process; to protect people, systems, property, or lawful rights; in connection with a business reorganization or transfer subject to appropriate safeguards; or with your direction or consent.

We do not sell personal data as a standalone commercial product.

13. Third-Party Platforms

Our services may use platforms such as HighLevel, Zoom, Google services, payment providers, and social networks. These companies may independently process information under their own privacy terms. Pro Skills Digital is not responsible for a third party's independent privacy practices.

14. International Processing

Some providers may store or process data outside the Philippines. Where personal data is transferred internationally, we seek to use reputable providers and reasonable contractual, technical, and organizational safeguards appropriate to the circumstances.

15. Email, SMS, and Marketing Choices

We may send service messages needed for enrollment, appointments, account access, support, payments, schedules, or security. We may send promotional email or messages where consent or another lawful basis permits.

You may unsubscribe using the link in an email or contact us. You may request to stop promotional SMS by replying STOP where supported or by contacting us. Opting out of marketing does not prevent necessary service or legal notices.

16. Testimonials and Public Content

We may publish an identifiable testimonial, image, recording, or success story only with appropriate permission or another lawful basis. Permission may specify the channels and type of content involved. You may request withdrawal for future use, subject to lawful limits and material already published or distributed.

17. Children and Minors

Our services are not intentionally directed to children. If a minor provides personal data, we may require consent or authorization from a parent or legal guardian where applicable. Contact us if you believe a child submitted data without appropriate authorization.

18. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse. No online system or transmission is completely secure, so absolute security cannot be guaranteed.

19. Security Incidents

If a personal data breach occurs, we will assess it and take reasonable containment, investigation, remediation, documentation, and notification steps required by applicable law.

20. Data Retention

We retain personal data only as long as reasonably necessary for the purposes described in this Policy, including service delivery, support, security, recordkeeping, legal compliance, and dispute resolution. Retention periods vary by data type, purpose, legal requirements, and operational need. Data may then be securely deleted, anonymized, or archived where lawful.

21. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have the right to be informed, object, access, correct, erase or block data, obtain data portability, file a complaint, and seek damages. You may also withdraw consent when consent is the basis for processing.

We may need to verify your identity before acting on a request. We may deny or limit a request when required or permitted by law and will explain the reason where appropriate.

22. Exercising Your Rights

To make a privacy request, email [email protected] with the subject Privacy Request, or call +63 956 761 5951. Describe the data or concern and the action requested. Do not email sensitive identity documents unless we specifically request them through an appropriate channel.

23. AI and Automated Tools

We may use artificial intelligence or automated tools to assist with content, support, analysis, organization, or training activities. Do not enter confidential, sensitive, or client-identifying data into an AI tool unless you have authorization and the tool is approved for that purpose.

We do not intend to make decisions producing legal or similarly significant effects based solely on automated processing without appropriate safeguards where required by law.

24. External Links and Social Media

Our website may link to third-party sites or social media. Information you submit to those services is governed by their policies. Public comments, tags, reviews, or messages may be visible to others. Review your privacy settings and avoid posting sensitive data publicly.

25. Updates, Contact, and Complaints

We may update this Policy to reflect changes in our services, practices, technology, or legal requirements. We will post the revised version with a new “Last Updated” date and provide additional notice when appropriate.

Questions and requests may be sent to:

Pro Skills Digital
Email: [email protected]
Phone: +63 956 761 5951
Website: https://proskills.digital/

If you believe your privacy rights have been violated, please contact us first so we can review the concern. You may also file a complaint with the National Privacy Commission of the Philippines, subject to its procedures and requirements.